Ticketing Service Agreement

If you're using eventbox, it means you've already read & accept these terms

Eventbox requires that all users (herein referred to as ‘Organizer’) who wish to utilize its services such as, but not limited to, listing, creating webpage, customer registration, ticket sales and payment processing available on www.eventbox.co (herein referred to as ‘Services’) for their events such as, but not limited to, tours, conferences, exhibitions, concerts and/or sport games (herein referred to collectively as ‘Event’) to comply with the terms and conditions set out below (herein referred to as ‘Agreement’).

By using Eventbox Services on www.eventbox.co you and your affiliates are bound by the applicable terms of use set out in this Agreement governing the use of Eventbox Services.

  1. Independent Relationship

Eventbox is not affiliated with, nor does it endorse or recommend, any of the Organizers. Eventbox has no responsibility or control over the decisions and acts by the Organizers, and hereby disclaims all liability arising from or relating in any way to the Organizers (including, without limitation, any fraud or other losses or any unauthorized loss, destruction, use, disclosure or alteration of data that may occur in connection with the Organizer’s use of www.eventbox.co).

  1. Service Charges

If you chose to use the Eventbox payment gateway solution (herein referred to as ‘Gateway’) to collect Event registration fees, the payment processing is managed directly by Eventbox. The Organizers are charged a payment processing fee of 2.99% per ticket value and a flat fee of 14,900 Rials per ticket processed by Eventbox (herein referred to as ‘Service Charges’).

The Eventbox payment process includes the following steps and considerations:

  1. Eventbox will collect directly all Event registration fees on behalf of the Organizer in an Eventbox escrow bank account;

  2. Eventbox will deduct all applicable Service Charges from the collected Event registration fees. Eventbox may have to from time to time also deduct applicable government fees including but not exclusively, taxes, duties and customs fees. Eventbox will use commercially viable efforts to submit payment for the balance due to the Organizer within two (2) business days after the completion of the Organizer’s event. Eventbox reserves the right to withhold funds at any time as Eventbox in its sole discretion determines to be necessary to process and settle of all returns, disputed charges, customer complaints, allegations of fraud, chargebacks, expected chargebacks and other discrepancies.

  3. Eventbox will transfer the outstanding payments (event registration fees minus applicable Government Charges and Service Charges due to Eventbox, including any prior balance due to Eventbox for any reason) to the Organizer’s registered and authorized checking bank account. The Organizer represents, warrants and covenants that the mailing address and checking account information provided to Eventbox is accurate and the Organizer will update this information as necessary to maintain its accuracy.

  1. Refunds

Eventbox refund policy includes the following terms and conditions:

  1. Individual Refunds: Customers who wish to request a refund must request directly from the Organizer. If the Organizer chooses to fulfil the refund request for an individual customer, they shall contact Eventbox to process the refund. Once Eventbox receives authorization from Organizer to issue the refund, and sufficient funds for the refund are available in the Eventbox escrow account, Eventbox will use commercially viable efforts to process the refund issued and requested in a timely manner. Eventbox is not responsible to provide individual refunds to customers which have not been authorized by the Organizer in accordance with this provision.

  2. Cancelled or Rescheduled Events: If an Event is cancelled, a refund shall be issued to the customers and Eventbox shall have no further liability or obligation. If an event is rescheduled, Eventbox will use its sole discretion to determine whether it is considered a cancellation and therefore subject to the refund policy described in this Agreement. If an Event is postponed or cancelled, the refund policy of Eventbox supersedes the refund policy of the Organizer. It is the responsibility of the Organizer to ensure their refund policy is consistent with the terms of this Agreement the payment and refund processes included in the Services, and all applicable legal, regulatory and other governmental requirements. It is the responsibility of the Organizer to communicate their refund policy to their customers who use Eventbox for registration and ticket purchase.

Notwithstanding the foregoing, the Organizer acknowledges and agrees that Eventbox can request the Organizer to refund customers for their respective Event, if Eventbox receives substantial and critical complaints (as determined at the sole discretion of Eventbox) from customers with respect to an Organizer, and/or Eventbox determines in its sole discretion that the Organizer has engaged in any fraudulent activity or made any misrepresentations. Eventbox will have no liability to an Organizer with regards to any such decision to force or provide refunds.

Eventbox will not be liable for any decision to issue or not issue refunds in the course of the use of the Eventbox Services and Gateway use. All disputes, discourse and communication related to refunds are between the Organizer and the customers.

  1. Chargebacks

Any chargebacks related to payment processing or otherwise initiated by a customer for any reason with respect to an Event shall be charged back to the Organizer. Eventbox in its sole discretion shall deduct these costs from the Organizer’s outstanding balance or send an invoice to the Organizer for such costs if no balance exists. If payment for such invoice is not received by Eventbox within thirty (30) days after the invoice date, Eventbox reserves the right, at its sole discretion, to terminate such Organizer’s access to the Eventbox Services and to cancel all other Events listed by the Organizer as provided herein. Eventbox shall have no liability whatsoever for any damages, claims or losses incurred by an Organizer in connection with any such termination or cancellation. All communications and disputes regarding chargebacks are between the Organizer and customer. Eventbox is neither responsible nor liable in any way for chargeback issues during use of Eventbox Services.

  1. Collection Costs

If an Organizer does not pay the outstanding dues to Eventbox, then Eventbox as per this Agreement, shall be entitled to recover the outstanding dues in addition to the cost of collecting the dues, including, without limitation, collection agency fees, reasonable attorneys' fees, and court costs.

  1. Government Fees, Charges and Taxes

The Organizer is responsible to know of any applicable laws that apply to their Event and to adjust their Event ticket price accordingly to account for the payment of the applicable taxes. It is the responsibility of the Organizer for (and will indemnify and hold harmless Eventbox against) all taxes or other governmental charges associated with their Event or sale of tickets through the Eventbox Services. If Eventbox identifies that there is a requirement to collect or pay any such taxes or other government charges, it may deduct such amounts from any balance payable to the Organizer under this Agreement or else invoice the Organizer for such taxes or other government charges. In addition, Eventbox reserves the right to withhold, permanently or temporarily at its sole discretion, the payment of any amounts owed to the Organizer hereunder if Eventbox suspects or determines that such amounts have been generated in a fraudulent manner, violates this Agreement or any applicable laws or regulations (international, national or provincial).

  1. Confirmation

Eventbox will generate a confirmation message and will issue a confirmation number, upon receipt of a payment authorization from each individual ticket purchaser. The Organizer shall agree to unconditionally accept, honor, and fulfill all ticketing commitments that have been confirmed by Eventbox through the Eventbox Services (and not returned or voided). If an Organizer does not honor the ticketing commitments, Eventbox reserves the right at its sole discretion to terminate the Organizer account without liability or further obligation.

  1. Event Restrictions

It is the sole responsibility of the Organizer to provide to any event restrictions associated with their Event(s) listed on www.evenbox.co and registered for Eventbox Services. Any Event that requires a restriction for admission, including, but not limited to, age, school or organizational affiliation, or other characteristics or requirements, must be clearly stated by the Organizer upon listing of their Event on www.eventbox.co. The Organizer is responsible to ensure that the event restrictions are lawful and do not violate any international, national and/or provincial laws, prior to listing the Event with Eventbox. The Organizer is responsible for verifying if each customer is qualified to meet their respective event restrictions, and Eventbox has no obligation or liability with regards to verification.

  1. Event Marketing and Promotion

Eventbox is not responsible for creating, producing, and distributing marketing and promotional materials, and/or otherwise creating marketing and promotional campaigns, outside the domain of www.eventbox.co and official social media accounts of Eventbox.

  1. Access

The Organizer understands and agrees that www.eventbox.co may, at times, be inaccessible or inoperable for any reason, including, but not limited to: (i) equipment or communications malfunctions; (ii) periodic maintenance, repairs, or administrative reviews which Eventbox may undertake from time-to-time; or (iii) causes beyond Eventbox reasonable control or which are not reasonably foreseeable by Eventbox, such acts of government or the malicious or criminal acts of third parties.

  1. Service Interruptions

Organizers understand and acknowledge that at any time www.eventbox.co may experience errors and interruption and may not be totally secure, and that Organizer’s use of www.eventbox.co is entirely at the own risk of the Organizer.

  1. Representation and Warranties

The Organize shall represent and warrant the following:

  1. Organizer is an authorized producer, promoter, presenter, or manager of the Event;

  2. Organizer has the authority and right to offer, sell, and honor the tickets to the Event sold on www.eventbox.co;

  3. Event itself and any material or content provided by the Organizer to Eventbox for use on www.evenbox.co is/are not (and does not contain, promote, or link to material or content that is) defamatory, grossly offensive, harassing, malicious, illegal, or otherwise objectionable, and do not infringe or violate (or contain, promote or link to material or content that infringes or violates) the rights of any person or entity, including, but not limited to, copyright, trademark, trade secret, proprietary, intellectual property, and rights of privacy and/or publicity, whether by statute or common law; and

  4. the Event and the sale of tickets to the Event does not constitute a violation of any international, national and/or provincial laws.

The Organizer is solely responsible to ensure that an Event is accurately and truthfully described when listed on Eventbox website www.eventbox.co. Any misrepresentation by the Organizer, entitles Eventbox the right, at its sole discretion, to cancel the event listing on www.eventbox.co and refund the customers who purchased tickets (net of any Fees) as provided in this Agreement. If the Organizer consistently (as determined by Eventbox) engages in misrepresentation and violation of warranties, Eventbox reserves the right to permanently terminate account with and access to Eventbox and remove any Event listing associated with the respective Organizer. Furthermore, Eventbox reserves the right to take other actions or pursue additional remedies as permitted by law.

  1. Confidentiality and Non-Disclosure

Eventbox is the owner of valuable trade secrets and confidential, non-public, and proprietary information (collectively "Confidential Information") and acknowledge that the services involve the furnishing of Confidential Information to the Organizer including, but not limited to: (i) customer names, mailing addresses, and other personally-identifiable information; (ii) sales; (iii) market demographics; (iv) pricing; and (v) business strategy, and that the goodwill and competitive position of Eventbox depend, in part, upon the Organizer keeping such Confidential Information confidential. The Organizer shall agree to use their best efforts to protect the Confidential Information and to implement security measures to keep said Confidential Information confidential. Except pursuant to court order or the prior written consent of Eventbox, the Organizer shall agree that they shall not disclose, distribute, sell, license, transmit, or disseminate any Confidential Information to any other party or permit or cause any unauthorized party to disclose, examine, and/or reproduce any reports, documents, transmissions, or data containing Confidential Information prepared or owned by Eventbox. If the Organizer is requested or required to disclose Confidential Information pursuant to legal proceedings, the Organizer shall promptly notify Eventbox so to provide sufficient time to prepare a response to said legal proceedings.

  1. Non-Solicitation

The Organizer agrees that they shall not solicit or contact for the purpose of soliciting, or assist anyone else in soliciting or contacting for the purpose of soliciting, via e-mail or through other means, any of the customers in order to purchase, buy, acquire, or obtain any other product, service, or other solicitation, or for the purpose of terminating, altering, or in any way modifying the customers' relationship with Eventbox.

  1. Termination

This Agreement can be terminated by either party in writing upon fifteen (15) calendar days notice with subject title ‘Termination’. Should an Organizer terminate this Agreement after registering an event on www.eventbox.co the event shall be deemed as cancelled and removed from www.eventbox.co.

  1. References

By using Eventbox Services the Organizer grants to Eventbox a limited global and royalty-free license to use and reproduce the Organizer organizational and/or event name, logos and in marketing or promotional materials, in any and all media (including print and digital), whether now or hereafter existing, for the purpose of referring to you as an Eventbox customer